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أساسيات الدعم الفني

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هذه الدورة هي أول دورة في سلسلة دورات تهدف إلى إعدادك لدور إخصائي دعم تقنية المعلومات على مستوى المبتدئين. سنأخذك في هذه الدورة إلى عالم تقنية المعلومات (IT) لتتعرف عليه. فإنك ستتعرف على الجوانب المختلفة لتقنية المعلومات، مثل أجهزة الكمبيوتر والإنترنت وبرامج الكمبيوتر واستكشاف الأخطاء وإصلاحها وخدمة العملاء. تغطي هذه الدورة مجموعة متنوعة من موضوعات مجال تقنية المعلومات والتي تم تصميمها لتزويدك بنظرة عامة عما سيأتي في برنامج الشهادة هذا.

في نهاية هذه الدورة، ستكون قد تمكنت من:

● فهم كيفية عمل النظام الثنائي

● تجميع جهاز كمبيوتر من الصفر

● اختيار نظام التشغيل وتثبيته على جهاز كمبيوتر

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هذه الدورة هي أول دورة في سلسلة دورات تهدف إلى إعدادك لدور إخصائي دعم تقنية المعلومات على مستوى المبتدئين. سنأخذك في هذه الدورة إلى عالم تقنية المعلومات (IT) لتتعرف عليه. فإنك ستتعرف على الجوانب المختلفة لتقنية المعلومات، مثل أجهزة الكمبيوتر والإنترنت وبرامج الكمبيوتر واستكشاف الأخطاء وإصلاحها وخدمة العملاء. تغطي هذه الدورة مجموعة متنوعة من موضوعات مجال تقنية المعلومات والتي تم تصميمها لتزويدك بنظرة عامة عما سيأتي في برنامج الشهادة هذا.

في نهاية هذه الدورة، ستكون قد تمكنت من:

● فهم كيفية عمل النظام الثنائي

● تجميع جهاز كمبيوتر من الصفر

● اختيار نظام التشغيل وتثبيته على جهاز كمبيوتر

● فهم طبيعة شبكة الإنترنت وكيفية عملها وكيف أثرت في عالمنا الحديث

● التعرف على كيفية إنشاء تطبيقات وكيفية عملها في داخل الكمبيوتر

● الاستفادة من المنهجيات الشائعة لحل المشكلات والمهارات الشخصية اللازمة لإعداد تقنية المعلومات

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Syllabus

مقدمة إلى تقنية المعلومات
مرحبًا بكم في دورة أساسيات الدعم الفني، وهي الدورة الأولى لشهادة إخصائي دعم تقنية المعلومات! بتسجيلك في هذه الدورة، أنت تتخذ أول خطوة لبدء مسارك المهني في المجال التقني. في الأسبوع الأول من الدورة، سنرى كيف تم اختراع أجهزة الكمبيوتر، وكيف تطور هذا الجهاز مع مرور الوقت، وكيف يعمل في وقتنا الحالي. سنتعلم أيضًا ماذا يعني منصب "إخصائي دعم تقنية المعلومات" وماذا يفعل في عمله. مع حلول نهاية هذه الوحدة، ستكون قد تعرفت على عملية العدّ والإحصاء التي يؤديها الكمبيوتر باستخدام النظام الثنائي وستكون قد فهمت لماذا تعد هذه الحسابات مهمة وفعَّالة جدًا للمجتمع. هيا بنا نبدأ!
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Traffic lights

Read about what's good
what should give you pause
and possible dealbreakers
يُقدم هذا البرنامج شهادات جوجل للوظائف الوظيفية كمدرب معتمد في مجال تقنية المعلومات (IT)
يغطي هذا البرنامج مجموعة واسعة من موضوعات مجال تقنية المعلومات وهو مصمم لتزويدك بنظرة عامة على برنامج الشهادة هذا، ومن خلال البرنامج ستتمكن من فهم كيفية عمل النظام الثنائي وتجميع جهاز كمبيوتر من الصفر واختيار نظام التشغيل وتثبيته على جهاز كمبيوتر
يبدأ هذا البرنامج بمقدمة عن تقنية المعلومات ويوضح وظيفة أخصائي دعم تقنية المعلومات
يتناول هذا البرنامج أسس تقنية المعلومات وأجهزة الكمبيوتر ونظام التشغيل والشبكات والبرامج واستكشاف الأخطاء وإصلاحها
يتضمن هذا البرنامج بيئة تدريب Qwiklabs، مما يتيح لك التفاعل مباشرة مع نظام التشغيل Windows ونظام التشغيل Linux
يستعرض هذا البرنامج أهمية استكشاف الأخطاء وإصلاحها ودعم العملاء، ويوضح سبب أهمية التعاطف مع المستخدم عند العمل كفني

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Reviews summary

مقدمة شاملة للمبتدئين في الدعم الفني

وفقًا للمتعلمين، تُعد دورة أساسيات الدعم الفني نقطة انطلاق ممتازة وواضحة للمبتدئين تمامًا في مجال تقنية المعلومات. يثني الطلاب على المحاضرات المبسطة والشاملة التي تشرح المفاهيم من الصفر، مما يوفر لهم أساسًا قويًا ومتينًا. كما تُبرز المراجعات قيمة التدريبات العملية، خاصةً الأنشطة التفاعلية عبر بيئة Qwiklabs التي تُمكنهم من تطبيق ما تعلموه. ويُشاد بـالمدربين على أسلوبهم المشجع والواضح. ومع ذلك، يُنبه بعض الطلاب إلى أن المحتوى قد يكون بدائيًا لمن لديهم خبرة سابقة، وقد يفضلون مشاريع أكثر تعقيدًا أو عمقًا في بعض الأجزاء.
المدرب يشرح بوضوح ويقدم دعمًا مشجعًا للمتعلمين.
"المدرب كان رائعًا ويشجع على التعلم."
"طريقة عرض المحاضرات ممتعة والمدرب يشجع على التعلم."
"المحتوى منظم والمدرس جيد."
تغطي الدورة أساسيات تقنية المعلومات بطريقة منظمة ومحدثة.
"أشعر أنني الآن لدي أساس قوي في دعم تقنية المعلومات."
"الدورة جيدة وتغطي الأساسيات بشكل شامل."
"محتوى قيم جدًا للمبتدئين... لقد كنت أبحث عن دورة تمهيدية قوية وهذا ما وجدته هنا."
"تغطية ممتازة للأساسيات. أحببت أن هناك تركيز على كيفية عمل الأشياء."
الأنشطة العملية في Qwiklabs تساعد على تطبيق المفاهيم النظرية.
"استفدت كثيرًا من الشروحات المبسطة والتدريبات العملية في Qwiklabs."
"تجربة Qwiklabs ساعدتني على تطبيق المفاهيم."
"الـ Qwiklabs كانت رائعة للتطبيق العملي."
"أحببت كيفية تقسيم المواضيع إلى أجزاء سهلة الفهم... تجربة Qwiklabs ساعدتني على تطبيق المفاهيم."
توفر أساسًا قويًا وواضحًا لمن لا يملكون خلفية تقنية.
"دورة ممتازة للمبتدئين، المحاضرات واضحة جدًا وشاملة."
"محتوى قيم جدًا للمبتدئين. أوصي بها لمن لا يملك أي خلفية تقنية."
"هذه الدورة هي الأساس لأي شخص يريد أن يصبح فني دعم."
"الشرح مبسط وسهل الفهم، وهي مناسبة تماماً للمبتدئين."
بعض المتعلمين يرغبون في المزيد من العمق أو المشاريع التفاعلية.
"بعض الأجزاء كانت سريعة قليلاً بالنسبة لي، وكنت أتمنى المزيد من العمق في الشبكات مثلاً."
"أتمنى لو كانت هناك مشاريع أكثر تفاعلية بدلًا من بعض التدريبات النظرية."
"بعض الأجزاء تحتاج إلى تحديث طفيف لكنها لا تؤثر على الفائدة العامة."
قد لا تكون الدورة مناسبة لمن لديهم خبرة سابقة في المجال.
"لم أجد الدورة مفيدة لي كمتعلم لديه بعض الخبرة المسبقة في IT. المحتوى كان بدائيًا جدًا."
"من لديهم خبرة سابقة قد يجدون بعض الملل أو التكرار."
"ربما هي أفضل للمبتدئين تمامًا، لكنني لم أستفد منها بالقدر الذي كنت أتوقع."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in أساسيات الدعم الفني with these activities:
Revisit basic computer components
Reviewing the foundational components of computers will help you better understand the more complex topics covered later in the course.
Browse courses on Computer Systems
Show steps
  • Re-read your high school computer science textbooks
  • Review online tutorials on computer hardware
  • Watch videos explaining the different computer components
Practice building a computer
Hands-on experience with computer assembly will reinforce your understanding of the different components and their functions.
Browse courses on Computer Assembly
Show steps
  • Find a step-by-step guide on how to build a computer
  • Gather the necessary tools and materials
  • Follow the instructions carefully and assemble the computer
Join a study group
Collaborating with peers will help you understand concepts more deeply and identify areas where you need additional support.
Show steps
  • Find classmates who are also taking the course
  • Set up regular study sessions to discuss the course material
  • Work together to complete assignments and projects
Four other activities
Expand to see all activities and additional details
Show all seven activities
Solve practice problems
Regular practice with networking problems will improve your problem-solving skills and deepen your understanding of the concepts.
Browse courses on Network Fundamentals
Show steps
  • Find online resources with practice problems
  • Review the course material and identify areas where you need more practice
  • Solve the problems and check your answers
Create a network diagram
Creating a visual representation of a network will help you visualize the relationships between different components and understand how they interact.
Browse courses on Network Design
Show steps
  • Choose a network scenario or topology
  • Use a network diagram tool or software
  • Create the diagram, including all relevant devices, connections, and protocols
Volunteer at a tech support center
Practical experience in troubleshooting and resolving technical issues will enhance your problem-solving abilities and build your confidence in supporting users.
Show steps
  • Identify local tech support organizations or community centers
  • Inquire about volunteer opportunities and requirements
  • Attend training or orientation sessions
  • Assist users with technical issues and provide support
Mentor junior IT professionals
Mentoring others will reinforce your understanding of the concepts and provide you with an opportunity to develop your leadership and communication skills.
Show steps
  • Join online communities or forums related to IT support
  • Identify individuals who are seeking guidance or support
  • Offer your assistance and provide mentorship
  • Share your knowledge and experiences

Career center

Learners who complete أساسيات الدعم الفني will develop knowledge and skills that may be useful to these careers:
Information Technology Specialist
Informatics or Information Technology (IT) Specialists design, install, manage, and support computer systems in organizations. These professionals can support multiple domains, such as business, healthcare, and technology. This course may be useful to them through its discussion of how to construct, operate, and maintain computer systems and networks by addressing problems before they become detrimental to work.
See salaries and explore the career path for Information Technology Specialist
Computer Support Specialist
Computer Support Specialists provide technical assistance to computer users experiencing difficulties with hardware, software, networks, or other related computer issues. This course may be useful to them through its discussion of how to construct, operate, and maintain computer systems and networks by addressing problems before they become detrimental to work.
See salaries and explore the career path for Computer Support Specialist
Network Administrator
Network Administrators plan, implement, monitor, and maintain computer networks within organizations, focusing primarily on day-to-day operations. This course may be useful for them through its overview of networks and how to build a foundation to maintain and service them, as well as how to optimize network design and implementation.
See salaries and explore the career path for Network Administrator
Systems Administrator
Systems Administrators plan, implement, monitor, and maintain computer systems within organizations, focusing primarily on day-to-day operations. This course may be useful for them through its overview of how to build, maintain, and secure computer systems to ensure that they are operating efficiently and securely. By learning about best practices and troubleshooting techniques, Systems Administrators can use this course to refine their approach.
See salaries and explore the career path for Systems Administrator
Help Desk Analyst
Help Desk Analysts provide technical support to users experiencing difficulties with hardware, software, networks, or other related computer issues. This course may be useful to them through its discussion of how to construct, operate, and maintain computer systems and networks by addressing problems before they become detrimental to work.
See salaries and explore the career path for Help Desk Analyst
IT Auditor
IT Auditors evaluate and report on the effectiveness of an organization's internal controls over information technology systems, including hardware, software, networks, and applications. This course may be useful to them through its discussion of best practices and troubleshooting techniques, and by helping them understand how to optimize network design and implementation.
See salaries and explore the career path for IT Auditor
IT Consultant
IT Consultants provide expert guidance to organizations on how to best use technology to meet their business needs. This course may be useful to them through its overview of the different aspects of IT, from computer hardware to software to networks. By understanding the basics of how IT systems work, IT Consultants can provide better advice to organizations on how to use technology to achieve their goals.
See salaries and explore the career path for IT Consultant
IT Project Manager
IT Project Managers plan, execute, and close out IT projects, ensuring that they are completed on time, within budget, and according to specifications. This course may be useful for them through its overview of the IT field, as well as its discussion of best practices and troubleshooting techniques.
See salaries and explore the career path for IT Project Manager
Information Security Analyst
Information Security Analysts plan and implement security measures to protect an organization's computer networks and systems, including hardware, software, networks, and applications. This course may be useful to them through its discussion of best practices and troubleshooting techniques, and by helping them understand how to optimize network design and implementation.
See salaries and explore the career path for Information Security Analyst
Data Analyst
Data Analysts collect, analyze, and interpret data to help organizations make informed decisions. This course may be useful to them through its discussion of how to build, maintain, and secure computer systems to ensure that they are operating efficiently and securely. Data Analysts can use this course to enhance their understanding of data storage and retrieval.
See salaries and explore the career path for Data Analyst
Database Administrator
Database Administrators plan, implement, monitor, and maintain databases within organizations. This course may be useful for them through its overview of how to build, maintain, and secure computer systems to ensure that they are operating efficiently and securely.
See salaries and explore the career path for Database Administrator
Network Engineer
Network Engineers plan, implement, monitor, and maintain computer networks within organizations, focusing primarily on network infrastructure and communications protocols. This course may be useful for them through its overview of networks and how to build a foundation to maintain and service them, as well as how to optimize network design and implementation.
See salaries and explore the career path for Network Engineer
Cloud Architect
Cloud Architects design, build, and manage cloud computing solutions for organizations. This course may be useful to them through its discussion of how to build, maintain, and secure computer systems to ensure that they are operating efficiently and securely.
See salaries and explore the career path for Cloud Architect
Web Developer
Web Developers design, build, and maintain websites. This course may be useful for them through its overview of networks and how to build a foundation to maintain and service them, as well as how to optimize network design and implementation.
See salaries and explore the career path for Web Developer
Software Developer
Software Developers design, develop, and maintain software applications. This course may be useful to them through its discussion of how to build, maintain, and secure computer systems to ensure that they are operating efficiently and securely.
See salaries and explore the career path for Software Developer

Reading list

We've selected 12 books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in أساسيات الدعم الفني.
Cover image
Computer Organization and Design RISC-V Edition
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Provides a comprehensive overview of computer architecture, covering both the hardware and software aspects. It valuable resource for anyone who wants to learn more about how computers work.
Computer Organization and Design RISC-V Edition
Paperback
Check
Computer Organization and Design RISC-V Edition
Kindle Edition
Check
Cover image
Operating System Concepts
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Provides a comprehensive overview of operating systems, covering both the theoretical and practical aspects. It valuable resource for anyone who wants to learn more about how operating systems work.
Operating System Concepts
Paperback
Check
Operating System Concepts
Kindle Edition
Check
Cover image
Computer Networking [Global Edition]
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Provides a comprehensive overview of computer networks, covering both the theoretical and practical aspects. It valuable resource for anyone who wants to learn more about how computer networks work.
Computer Networking [Global Edition]
Paperback
Check
Computer Networking [Global Edition]
Kindle Edition
Check
Cover image
Software Engineering
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Provides a comprehensive overview of software engineering, covering both the theoretical and practical aspects. It valuable resource for anyone who wants to learn more about how software is developed.
(English) Loose Leaf for Software Engineering: A...
Paperback
$$$
(English) Connect Access Card for Software Engineering: A...
Printed Access Code
$$$$
(English) Software Engineering: A Practitioner's Approach...
Paperback
$$
Cover image
Introduction to Programming in Java
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Provides a comprehensive overview of algorithms, covering both the theoretical and practical aspects. It valuable resource for anyone who wants to learn more about how algorithms are designed and implemented.
(English) Introduction to Programming in Java: An...
Paperback
$$$
(English) Introduction to Programming in Java: An...
Paperback
$$$
(English) Introduction to Programming in Java: An...
Kindle Edition
$$
Cover image
Data Structures and Algorithms in Java
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Provides a comprehensive overview of data structures and algorithms, covering both the theoretical and practical aspects. It valuable resource for anyone who wants to learn more about how data structures and algorithms are used in Java.
(English) Data Structures and Algorithms in Java
Paperback
$$$$
(English) Data Structures and Algorithms in Java, 6th Edition
Kindle Edition
$$$
Cover image
Head First Java
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Provides a comprehensive overview of Java, covering both the theoretical and practical aspects. It valuable resource for anyone who wants to learn more about how to program in Java.
(English) Head First Java: A Brain-Friendly Guide
Paperback
$$
(English) Head First Java
Kindle Edition
$$
Cover image
The Pragmatic Programmer
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Provides a comprehensive overview of software development, covering both the theoretical and practical aspects. It valuable resource for anyone who wants to learn more about how to become a better software developer.
(English) The Pragmatic Programmer: Your Journey To Mastery,...
Hardcover
$$
(English) Pragmatic Programmer, The: From Journeyman to Master
Kindle Edition
$$
(Italiano) Pragmatic Programmer - Edizione del 20°...
Kindle Edition
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(Italiano) Il Pragmatic Programmer: Guida per manovali del...
Kindle Edition
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(中文) The Pragmatic Programmer: access to the highest...
Paperback
$$
(English) Pragmatic programmer (Korean Edition)
Paperback
$$$
Design Patterns
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Provides a comprehensive overview of design patterns, covering both the theoretical and practical aspects. It valuable resource for anyone who wants to learn more about how to design reusable object-oriented software.
Design Patterns
Paperback
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Design Patterns
Kindle Edition
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The Mythical Man-month
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Provides a comprehensive overview of software engineering, covering both the theoretical and practical aspects. It valuable resource for anyone who wants to learn more about the challenges of software development.
(English) Mythical Man-Month, The: Essays on Software...
Kindle Edition
$$
Cover image
Waltzing with Bears
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Provides a comprehensive overview of software development teams, covering both the theoretical and practical aspects. It valuable resource for anyone who wants to learn more about how to build and manage effective software development teams.
(English) Waltzing with Bears: Managing Risk on Software...
Kindle Edition
$$
Cover image
The Cathedral & the Bazaar
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Provides a comprehensive overview of the open source software movement, covering both the theoretical and practical aspects. It valuable resource for anyone who wants to learn more about the history and development of open source software.
(English) The Cathedral & the Bazaar: Musings on Linux and...
Kindle Edition
$$
(English) The Cathedral & the Bazaar: Musings on Linux and...
Hardcover
$$
(English) The Cathedral & the Bazaar
Kindle Edition
$

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Effort
8 - 10 ساعات أسبوعيًا
Level
Introductory
Via
Coursera
Institution
Google
Instructor
Google Career Certificates
Language
العربية
Transcripts
English Español Português
أساسيات الدعم الفني belongs to the following collections:
  1. Google شهادة تقنية المعلومات من
  2. Google شهادة تقنية المعلومات من
Traffic lights
Read about what's good
what should give you pause
and possible dealbreakers
يُقدم هذا البرنامج شهادات جوجل للوظائف الوظيفية كمدرب معتمد في مجال تقنية المعلومات (IT)
يغطي هذا البرنامج مجموعة واسعة من موضوعات مجال تقنية المعلومات وهو مصمم لتزويدك بنظرة عامة على برنامج الشهادة هذا، ومن خلال البرنامج ستتمكن من فهم كيفية عمل النظام الثنائي وتجميع جهاز كمبيوتر من الصفر واختيار نظام التشغيل وتثبيته على جهاز كمبيوتر
يبدأ هذا البرنامج بمقدمة عن تقنية المعلومات ويوضح وظيفة أخصائي دعم تقنية المعلومات
يتناول هذا البرنامج أسس تقنية المعلومات وأجهزة الكمبيوتر ونظام التشغيل والشبكات والبرامج واستكشاف الأخطاء وإصلاحها
يتضمن هذا البرنامج بيئة تدريب Qwiklabs، مما يتيح لك التفاعل مباشرة مع نظام التشغيل Windows ونظام التشغيل Linux
يستعرض هذا البرنامج أهمية استكشاف الأخطاء وإصلاحها ودعم العملاء، ويوضح سبب أهمية التعاطف مع المستخدم عند العمل كفني
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